Effective Date: July 18, 2026

Last Updated: July 18, 2026

LEC Ahead LLC
Colorado Springs, Colorado  |  719-601-2323
General, privacy, legal, and policy questions: contact@lecahead.com
Billing questions: billing@lecahead.com

These Client Policies apply to leadership coaching, management training, leadership workshops, leadership career coaching, and management-practice consulting services provided by LEC Ahead LLC, publicly branded as LEC Ahead. A client must accept these policies and the applicable client agreement before paid services begin. The specific client agreement, proposal, or written service addendum may contain additional terms.

LEC Ahead provides services only to adults who are at least 18 years old and legally able to enter into an agreement.

Services are personal to the individual or organization named in the client agreement. Individual coaching sessions, program access, materials, and unused appointments may not be transferred, assigned, shared, or resold to another person without prior written approval from LEC Ahead.

A complimentary consultation is a brief, no-pressure discussion intended to understand the prospective client’s goals, answer general questions, and identify whether LEC Ahead’s services may be appropriate for the situation. It is not a coaching session and does not create a client relationship.

LEC Ahead may accept or decline an engagement in its reasonable discretion, including when the requested service is outside scope, a conflict of interest exists, the relationship is not a suitable fit, or the requested work would require legal, therapeutic, human-resources, compliance, or other specialized professional advice.

Appointments are scheduled through LEC Ahead’s approved scheduling process and are not confirmed until the client receives confirmation.

The Step Into Leadership program is designed as a four-week program consisting of one 90-minute Kickoff + First Coaching Session and three 75-minute coaching sessions. The first session includes goal clarification, leadership situation review, coaching focus selection, and an initial practical coaching topic so the client leaves with a clear direction and first action step. Clients should schedule and complete sessions promptly to maintain continuity.

Unless LEC Ahead approves an extension in writing, all sessions must be completed within 60 days after the first paid coaching session. Sessions not used within that period expire and are not refundable, except when applicable law requires otherwise or LEC Ahead was unable to provide the service.

Appointments are subject to availability. LEC Ahead does not guarantee a particular date or time until an appointment is confirmed.

A client may cancel or reschedule a session without penalty by providing at least 24 hours’ notice before the scheduled start time through the approved scheduling system or by contacting LEC Ahead.

A cancellation or rescheduling request received less than 24 hours before the scheduled start time, or failure to attend, is treated as a missed session. The session is considered used and will not be replaced or refunded.

If a client arrives late, the session will ordinarily end at the originally scheduled time and the full session will be considered provided.

If LEC Ahead must cancel a session, the session will be rescheduled without penalty. If LEC Ahead cannot provide an unused paid session within a reasonable period, the client will receive a prorated refund for that unused session.

Online services may be delivered through approved video-conferencing, scheduling, email, cloud-storage, payment, and related technology providers. Clients are responsible for a suitable device, reliable internet connection, working audio and video when required, and a private environment appropriate for coaching.

If a significant technology failure caused by LEC Ahead or its primary meeting platform prevents a session from being delivered, the session will be rescheduled without penalty. Client-side technology failures, failure to join, or inability to participate may be treated under the cancellation and no-show policy. LEC Ahead may determine in its reasonable discretion whether unusual documented circumstances justify rescheduling.

Payment is due according to the offer, invoice, checkout page, proposal, or client agreement accepted by the client. Unless otherwise stated in the accepted offer or written agreement, payment is due in full at enrollment and before the first paid session or service begins. LEC Ahead is not required to reserve appointments or begin services until the client agreement is accepted and payment is successfully received.

Payments are processed through LEC Ahead’s approved payment provider. The payment provider may impose its own terms, security procedures, and privacy practices. LEC Ahead does not intentionally store complete payment-card credentials.

Prices, offers, and service packages may change over time. The price applicable to a client is the price stated in the accepted offer, invoice, checkout page, proposal, or written client agreement at the time of enrollment. Services are not transferable to another person or organization unless LEC Ahead agrees in writing.

Questions concerning invoices, receipts, or payments should be directed to billing@lecahead.com.

A client may request a full refund before the first paid session by submitting a written request at least 24 hours before that session is scheduled to begin.

After the first paid session begins, program fees are nonrefundable, except when required by applicable law or when LEC Ahead is unable to provide an unused paid service. Missed sessions, late cancellations, expired sessions, or a client’s decision not to continue after services begin do not create a right to a refund.

If LEC Ahead ends an engagement without client breach and cannot provide the remaining service, the client will receive a prorated refund for unused paid sessions. Refund requests must be sent to billing@lecahead.com. Approved refunds will be issued through the original payment method when reasonably possible.

If a client receives a refund, the refund will be based on the amount actually paid by that client, not on a later, earlier, promotional, or standard price.

LEC Ahead provides leadership coaching, management training, leadership workshops, leadership career coaching, and management-practice consulting. Services focus on leadership development, communication, delegation, accountability, coaching and feedback, difficult conversations, performance management, conflict management, professional confidence, interview preparation, and related workplace leadership skills.

LEC Ahead does not provide therapy, counseling, mental-health treatment, crisis services, legal advice, tax advice, financial advice, employment-law advice, employee-relations advice, compliance services, or human-resources consulting. Coaching is not a substitute for services from a licensed or otherwise qualified professional.

The client remains solely responsible for employment, management, personnel, financial, legal, and business decisions and for complying with the client’s employer policies, contracts, confidentiality duties, and applicable law.

LEC Ahead does not guarantee a promotion, employment offer, increased income, improved employee performance, conflict resolution, workplace acceptance, business growth, or any other specific outcome.

Coaching results depend on the client’s participation, judgment, follow-through, circumstances, workplace environment, and factors outside LEC Ahead’s control. The client is responsible for deciding whether and how to apply any discussion, tool, suggestion, or action plan.

LEC Ahead will treat information shared in coaching as private and will limit access to information reasonably needed to provide and administer services. Coaching confidentiality is a contractual business practice and is not the same as attorney-client, doctor-patient, therapist-patient, or other legally privileged confidentiality.

LEC Ahead may disclose information when:

·  The client gives permission or directs the disclosure

·  Disclosure is required by law, subpoena, court order, or lawful government request

·  Disclosure is reasonably believed necessary to respond to a credible threat of serious harm and is legally permitted

·  Disclosure is reasonably necessary to protect LEC Ahead’s legal rights, collect an unpaid amount, investigate fraud or misuse, or defend a claim

·  Information must be processed by an approved technology, payment, accounting, legal, insurance, or other service provider that supports the business

Clients should avoid unnecessarily identifying employees, customers, patients, coworkers, or other third parties. Clients may not provide information that they are prohibited from sharing under an employer policy, nondisclosure agreement, legal privilege, privacy law, or other duty.

When an employer or other organization pays for services, LEC Ahead will define in writing who the client is, the purpose of the engagement, who may receive attendance or progress information, and what information will remain private.

Unless the client separately authorizes disclosure or a written employer-sponsored agreement states otherwise, LEC Ahead will not provide detailed coaching-session content to an employer. LEC Ahead may provide limited administrative information, such as attendance, scheduling status, or program completion, when the written arrangement permits it.

LEC Ahead may decline or modify an engagement when representing multiple participants or serving both an organization and an individual would create a material conflict of interest.

LEC Ahead may request permission to use an approved technology provider to capture session audio, generate a transcript, and prepare AI-assisted notes or summaries. No session will be recorded or transcribed without the client’s prior written consent and confirmation at the beginning of the session.

Consent is voluntary. A client may decline recording or transcription without losing access to coaching services and may withdraw consent before or during a session. If consent is declined or withdrawn, LEC Ahead may take non-recorded written notes instead.

Recordings, transcripts, and AI-generated summaries may be used only to prepare coaching notes, maintain continuity, document agreed action items, and administer the coaching relationship. They will not be used for advertising, testimonials, public content, staff training, sale, or training artificial-intelligence models.

AI-generated material may contain errors or omit context. LEC Ahead will review and, when appropriate, correct AI-generated notes before relying on them as a coaching record.

Unless preservation is required by law, an active dispute, or the client’s written request, raw audio, transcripts, and unedited AI summaries will be deleted after final notes are prepared and no later than 30 days after the session. Final coaching notes are retained according to the Privacy Policy.

Clients may not record, transcribe, photograph, screenshot, stream, or use an AI note-taking tool during a session without LEC Ahead’s prior written consent and the consent of every other participant.

Between-session email, telephone, text-message, or other messaging support is not included unless a written service description or client agreement specifically states otherwise.

Administrative messages may be used for scheduling, payment, document delivery, and brief clarification. LEC Ahead does not provide continuous monitoring, emergency response, or guaranteed same-day replies. Clients should not use business communications for emergencies or urgent safety matters.

If a client opts in to text messages, LEC Ahead may use text messaging for administrative or service-related communication, such as inquiry follow-up, consultation coordination, scheduling, active-service communication, or account-related matters. Message frequency varies. Message and data rates may apply. Clients may reply HELP for help or STOP to opt out of text messages.

Clients must participate respectfully and may not harass, threaten, discriminate against, intimidate, or abuse LEC Ahead or another participant. Clients may not attend a session while driving, operating machinery, or engaging in an activity that makes safe and meaningful participation impractical.

LEC Ahead may pause or end a session or engagement when conduct is unsafe, unlawful, abusive, materially disruptive, outside scope, or inconsistent with these policies. Fees for completed, missed, or forfeited sessions are not refundable. Any refund for remaining unused services will be determined under the refund policy and applicable law.

LEC Ahead owns or licenses its coaching materials, frameworks, worksheets, guides, presentations, templates, exercises, and other original content. Providing materials to a client does not transfer ownership or intellectual-property rights.

A client receives a limited, revocable, nonexclusive, nontransferable license to use provided materials for the client’s own personal professional development or internal organizational use specifically authorized in writing.

Without prior written permission, clients may not reproduce, publish, upload, share, sell, sublicense, teach from, distribute, modify for commercial use, create a competing service from, or provide the materials to another coach, consultant, trainer, employer, employee group, or public audience.

Clients retain ownership of original documents and information they provide. Clients authorize LEC Ahead to use and retain copies only as reasonably necessary to provide services, maintain records, and comply with law and these policies.

LEC Ahead may use third-party providers for website hosting, forms, email, cloud storage, video conferencing, scheduling, payment processing, bookkeeping, analytics, spam prevention, transcription, and AI-assisted note-taking. These providers have their own terms, privacy practices, security controls, and retention settings.

LEC Ahead uses reasonable administrative, technical, and physical safeguards designed to protect personal information, including password-protected accounts and devices, access controls, reputable providers, secure connections, system updates, and limited access to client information. No electronic system can be guaranteed completely secure.

If LEC Ahead becomes aware of a security incident involving client information, it will investigate, take reasonable containment and remediation steps, and provide notices when required by applicable law.

Unless a longer period is reasonably necessary for legal, tax, contractual, insurance, security, or dispute-resolution purposes, LEC Ahead generally retains:

·  Inquiries that do not become clients for up to 24 months after the last communication

·  Client intake information, final coaching notes, and service records for up to three years after the final service

·  Contracts, payment records, invoices, accounting records, and tax-related records for up to seven years

·  Raw recordings, transcripts, and unedited AI summaries only as described in the recording section

Information may remain temporarily in backups after deletion from active systems. LEC Ahead will delete, anonymize, or securely dispose of information when it is no longer reasonably needed.

Privacy, access, correction, and deletion requests may be sent to contact@lecahead.com with the subject line “Privacy Request.” Requests may be limited when records must be retained for an active agreement, accounting, tax, fraud prevention, security, legal claims, or legal compliance.

LEC Ahead will disclose a known material conflict of interest that could reasonably affect the coaching or consulting relationship. Depending on the circumstances, LEC Ahead may request informed written consent, limit the scope of service, refer the client elsewhere, or decline or end the engagement.

Clients must promptly disclose relationships, organizational roles, legal disputes, or other circumstances they reasonably believe could create a conflict involving LEC Ahead, another client, or an employer-sponsored engagement.

A client may stop participating at any time, subject to the payment, refund, cancellation, and session-expiration terms in these policies and the client agreement.

LEC Ahead may end or decline to continue an engagement for nonpayment, repeated missed sessions, material breach, unsafe or abusive conduct, requests outside scope, lack of workable participation, a conflict of interest, suspected fraud, or another legitimate business or legal reason.

When reasonably appropriate, LEC Ahead will provide written notice. Ending an engagement does not eliminate payment obligations for services already provided, missed sessions, or other amounts properly due.

LEC Ahead may update these policies for future services as the business, technology, providers, or legal requirements change. The current version will be posted or provided with a revised effective date.

For an active paid engagement, a material change will not apply retroactively unless required by law or accepted in writing by the client.

No oral statement changes these policies. A modification must be in a written document or electronic communication issued or accepted by LEC Ahead.

If documents conflict, the following order generally applies: (1) a signed client agreement or written service addendum; (2) an accepted proposal or order form; (3) these Client Policies; (4) the Privacy Policy for privacy and data practices; and (5) the Terms of Use for public website use. A more specific written term controls over a general term concerning the same subject.

These policies and the related service relationship are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to any law that gives a consumer the right to proceed elsewhere, disputes concerning these policies or services will be brought in the state or federal courts located in or serving El Paso County, Colorado, and the parties consent to those courts.